I'm frustrated by this product because I was so desperate when I purchased it . It is not charging my phone from the mains at all! I'm having to use the USB cable to charge from my computer which I'm finding very inconvenient as I cannot take my laptop everywhere. Please advice on what to do.
Like other comments, a basic guideline or single image diagram on how to put together would have saved faffing about considering it's not a cheap product - okay to put together once you sort it out though.
Good quality build though, reliable charging performance.
Contrary to a previous review, on mine the USB port is at the top when it's plugged into the wall. So hold the big oblong part so the writing is upside down and the sticky out metal bits are at the bottom. Hold the plug part the right way up, so the one pin is at the top and the two pins are at the bottom. Then put the plug part about halfway up the oblong and slide the plug part upwards, so it slides onto the grooves. Would've saved me a few minutes of faffing around.