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BlackBerry Torch 9860 Review

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BlackBerry Torch 9860

Average Customer Rating:
3.438 out of 5
3.4
 out of 
5
29 of 48(60%)reviewers would recommend this product to a friend.

All Touch. All BlackBerry.

The BlackBerry Torch smartphone is beautifully fast, fluid and responsive, with the biggest, brightest touchscreen ever seen on a BlackBerry® smartphone. You can reach out and touch your photos, web pages, games and apps on a 3.7" high-resolution multitouch display. The virtual keyboard has been specially enhanced to give you a smooth typing experience, and the touch-optimised web browser lets you zoom easily in and out of content by pinching the screen.

NEW BlackBerry® 7

Experience BlackBerry® 7 – the next-generation BlackBerry OS that gives you the ultimate BlackBerry experience:

  • Liquid Graphics™ for a smooth, seamless touch experience, with instant response times and fluid animations.
  • Voice activated universal search lets you quickly search for content on your BlackBerry Bold smartphone and on the web.
  • Up to 40% faster web browsing than BlackBerry® 6, with seamless panning and zooming, and better web-based video and gaming.

Slim, fast, powerful.

Just 11.5mm slim, with a beautifully curved and supple design, the BlackBerry Torch 9860 smartphone looks and feels good to use. On the outside there's a crisp, clear 3.7" touchscreen. Inside, there's a fast 1.2GHz Snapdragon™ S2 processor that keeps pace with everything you do, whether you're creating opportunities, connections, moments, or just a great new playlist.

Experience more, share more.

With enhanced social feeds and real time BBM™ chats, the new BlackBerry Torch 9860 smartphone lets you share more of your world with those around you. Chat, update your status, send attachments or even your location, over the secure, FREE*** BlackBerry® Messenger service. BBM™ is exclusive to BlackBerry devices.

Entertainment that inspires

With a vibrant display and crystal-clear sound, the BlackBerry Torch smartphone is a natural-born entertainer. You can capture and instantly share 5MP photos or HD videos, sync your music, photos and videos to and from your BlackBerry smartphone, including your desktop iTunes® or Windows Media® music files, and discover, purchase and enjoy new music through the BlackBerry Music Storefront. Plus, you can easily integrate the songs you purchase into your playlists and keep your friends posted on what you're listening to.

NEW BlackBerry App World™ 3.0

Find your new favourite apps at BlackBerry App World™. It's easy to discover the latest apps just by glancing at the App World home screen, where rotating banners show off all that's new and exciting. Apps, games and themes now have their own channels, so you can get to what you want even faster. When you come across a barcode associated with an app you're interested in – on the web, at an event or in print – just scan it, and BlackBerry App World finds it for you. You can check out details on the app, read reviews and even download it right then and there. Visit the BlackBerry Torch 9860 website for more information, or pre-register your interest now!

Snapdragon™ processors by Qualcomm®

The digital brains inside the smartest devices. The Snapdragon family of processors are designed using best-in-class technology. Everything that your smartphone needs is built right into one chip – the CPU, the graphics processing unit (GPU), internet connectivity software, power management and multimedia features. This means Snapdragon processors give great efficiency and battery life while still providing power and multitasking abilities. Learn more about Snapdragon™.

© 2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Amazon is a trademark of Amazon.com, Inc. or its affiliates. Mac, iTunes and iCal are trademarks of Apple, Inc. Microsoft, Excel, Word, PowerPoint, Windows Media, Hotmail and Windows Live are trademarks of Microsoft Corporation. Wi-Fi is a trademark of the Wi-Fi Alliance. Bluetooth is a trademark of Bluetooth SIG. Apple, Inc. does not endorse, sponsor and is not otherwise affiliated with Research In Motion Limited and/or its products and services. EA is a trademark of Electronic Arts Inc. All other trademarks are the property of their respective owners.

Customer Reviews for BlackBerry Torch 9860
1 2 3 Next
Review 1 for BlackBerry Torch 9860
FEATURED REVIEW
Very Easy To Use
Tommb123
from Bromsgrove
,27 November 2011
I found this bb very useful for me when using the internet browsing. i am a big fan of internet browsing and checking up on my facebook as well as when just general internet surfing. i found the way the applications are laid on the 3.7" screen very officiant, especially when looking for a presice app. when it comes to the sound quality, i would strongly recommend this to any media lover. crisp, lound and very clear.
The only downside i would say about this product is the keyboard. i have used and bb before and found the qwerty keyboard laid out infront and that was very good. now this one is all touch so not as good as you may want. Iphone standard with keyboards are far better than this, simply because of the fact that the keys are bigger.
But even that one downside hasn't kept me from loving it and i hope you do too.
Age group: Under 18
I have used this product for: less than a month
Expertise: intermediate
I use this product for: Personal
Overall 
5 out of 5
5 out of 5
Ease of use 
4 out of 5
4 out of 5
Battery life 
4 out of 5
4 out of 5
Features 
5 out of 5
5 out of 5
Reliability 
5 out of 5
5 out of 5
61 of 67 people found this review helpful.
Review 2 for BlackBerry Torch 9860
Terrible
Gemini
,02 December 2012
Had this phone for a year and almost everyone of the bottom buttons do not work! The phone freezes and constantly needs a battery pull! Have been told that it is a software issue which need to be sent back to blackberry. Long!
Age group: 18 - 29
I have used this product for: 1-2 years
Expertise: expert
I use this product for: Personal
Overall 
1 out of 5
1 out of 5
Ease of use 
3 out of 5
3 out of 5
Battery life 
2 out of 5
2 out of 5
Features 
3 out of 5
3 out of 5
Reliability 
1 out of 5
1 out of 5
Review 3 for BlackBerry Torch 9860
fantastic! would recommend
Tommy
from Liverpool
,26 November 2012
For the ones who have trouble try updating it! but wow this phone is fast! screen is large, graphics are gorgeous! best phone ive had yet! love it :D!
 
My Product Recommendations
BlackBerry Torch 9860
3.4 out of 5(48)
 
 
 
 
 
Age group: 18 - 29
I have used this product for: less than a month
Expertise: expert
I use this product for: Personal
Overall 
5 out of 5
5 out of 5
Ease of use 
5 out of 5
5 out of 5
Battery life 
5 out of 5
5 out of 5
Features 
5 out of 5
5 out of 5
Reliability 
5 out of 5
5 out of 5
Review 4 for BlackBerry Torch 9860
best phone ive ever hade!!
maisiemae1
from west drayton
,21 November 2012
I love this bb , the bigger screen makes it much easier to use than normal bb's, its very good for people who like to browse, personally i really like the touch screen feature of this bb, extremly easy to use , only one thing the battery life goes very quickly even if you arn't on it.
 
My Product Recommendations
 
Age group: Under 18
I have used this product for: 6-12 months
Expertise: novice
I use this product for: Personal
Overall 
4 out of 5
4 out of 5
Ease of use 
4 out of 5
4 out of 5
Battery life 
2 out of 5
2 out of 5
Features 
3 out of 5
3 out of 5
Reliability 
4 out of 5
4 out of 5
1 of 1 people found this review helpful.
Review 5 for BlackBerry Torch 9860
It's OK
LBj
from Wales, Porthmadog
,25 October 2012
personally, i don't think this phone is for me. The thing i was really looking forward to was to have BBM on this phone, unfortunately it doesn't have the expectations that i thought it could achieve, i w truely and utterly disappointed that this Phone didn't have BBM and it upsets me to think that BBM was specific to BlackBerry, but it doesn't acctually have it working. other than that it is fine. But i don't think this phone is reliable.. i do recommend having a Cheap BlackBerry Curve 9320 though, works perfectly and has all it's features as a BlackBerry should, even at a LOW price!
 
My Product Recommendations
 
Age group: 50+
I have used this product for: 6-12 months
Expertise: beginner
I use this product for: Personal
Overall 
3 out of 5
3 out of 5
Ease of use 
3 out of 5
3 out of 5
Battery life 
4 out of 5
4 out of 5
Features 
2 out of 5
2 out of 5
Reliability 
3 out of 5
3 out of 5
0 of 2 people found this review helpful.
Review 6 for BlackBerry Torch 9860
Excellent!
Yentie
from Cambridge
,13 October 2012
Have been using Blackberry's for a while now. This one is the best I have had so far! Battery lasts all day provided you don't keep the apps open when not in use. The screen is a perfect size for my fingers, which are large. I prefer the onscreen keyboard to a button press one anyday! I have had this almost a year and it has been reliable and fun. I want the same phone when I next upgrade! Wouldn't change a thing!
Age group: 50+
I have used this product for: 6-12 months
Expertise: intermediate
I use this product for: Personal
Overall 
5 out of 5
5 out of 5
Ease of use 
5 out of 5
5 out of 5
Battery life 
5 out of 5
5 out of 5
Features 
5 out of 5
5 out of 5
Reliability 
5 out of 5
5 out of 5
2 of 3 people found this review helpful.
Review 7 for BlackBerry Torch 9860
very disappointed
miserable
from southampton
,05 October 2012
having got a BlackBerry tablet which I am delighted with, I thought of a Mobile to bridge with the tablet.It was a nightmare from the second day onwards until I was told there was a soft ware problem and I have since heard that this has happened before, Thankfully the Geek was very good. I am now on my second mobile and sincerely hope this will be better. Not only did I waste time but the frequent trips backwards and forewards proved costly
Age group: 50+
I have used this product for: less than a month
Expertise: intermediate
I use this product for: Personal
Overall 
1 out of 5
1 out of 5
Ease of use 
1 out of 5
1 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
1 out of 5
1 out of 5
Reliability 
1 out of 5
1 out of 5
0 of 4 people found this review helpful.
Review 8 for BlackBerry Torch 9860
SammyK
from Exeter
,02 October 2012
I like this phone a lot, it's just a shame the battery life is appalling and it is super unreliable. I had to buy a new battery which worked better for the first few days, but is now dreadful. This is a recurring problem with this phone. The phone freezes a lot and is very easily scratched. The camera is excellent and the the screen resolution is sharp. But the awful battery and unreliability means I can't recomend it
Age group: Under 18
I have used this product for: 6-12 months
Expertise: intermediate
I use this product for: Personal
Overall 
2 out of 5
2 out of 5
Ease of use 
3 out of 5
3 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
2 out of 5
2 out of 5
Reliability 
2 out of 5
2 out of 5
2 of 3 people found this review helpful.
Review 9 for BlackBerry Torch 9860
Dissatisfied
Recycled
from Aberdeen
,26 September 2012
This phone is unreliable continually locks up for no reason,have to switch off and take out battery on average twice per week to be able to send texts,research in motion difficult to contact ,website not easy to use to upgrade software in phone.
Age group: 50+
I have used this product for: 6-12 months
Expertise: intermediate
I use this product for: Business
Overall 
1 out of 5
1 out of 5
1 of 2 people found this review helpful.
Review 10 for BlackBerry Torch 9860
horrific
CG123
,23 September 2012
I would highly recommend NOT to buy this phone.
It freezes all the time, when it's meant to be "beautifully fast".
The battery is appalling and the keypad is very difficult to use.
- Most of all the freezing is the worst bit. Awful. I'm changing to Iphone!!!
Overall 
1 out of 5
1 out of 5
Ease of use 
1 out of 5
1 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
1 out of 5
1 out of 5
Reliability 
1 out of 5
1 out of 5
0 of 1 people found this review helpful.
Review 11 for BlackBerry Torch 9860
Terrible
Lizzie
from coventry
,10 September 2012
This phone is rubbish and i would never recommend it to anyone, the touch screen is terrible and the buttons do not work and when turning you only get half the screen, it freezes most of the time and scratches very easily... the only good thing about this phone is the camera but thats all. I'm very disappointed with the make of this phone and blackberry has let me down big time.
Age group: 18 - 29
I have used this product for: 3-6 months
Expertise: expert
I use this product for: Personal
Overall 
1 out of 5
1 out of 5
Ease of use 
2 out of 5
2 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
2 out of 5
2 out of 5
Reliability 
1 out of 5
1 out of 5
0 of 2 people found this review helpful.
Review 12 for BlackBerry Torch 9860
Such a bad phone
Phone_user
from Essex
,24 August 2012
I was stunned at how bad this phone is, I don't think I have a good thing to write about it.
The battery life is appauling, you have to charge the phone every day, sometimes twice, especially if you've made a phone call or used the internet.
It freezes periodically, sometimes resulting in removing all text messages and emails and basically wiping the phone's data. It won't respond to touch or the buttons.
I cannot count the amount of battery pulls I have had to do on this phone since buying it.
The screen sometimes won't turn from potrait to landscape despite turning the phone and so you cannot see half the screen.
Despite contacting the help department and running through thier help proceedures to wipe and reset the data, it hasn't resolved any of the issues I had with it.
I cannot stress enough if that you want a decent reliable phone you just don't buy this!! It will be less hassle not too. I am gutted by blackberry as my previous blackberry was pretty good.
Age group: 18 - 29
I have used this product for: 6-12 months
Expertise: intermediate
I use this product for: Personal
Overall 
1 out of 5
1 out of 5
Ease of use 
3 out of 5
3 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
2 out of 5
2 out of 5
3 of 3 people found this review helpful.
Review 13 for BlackBerry Torch 9860
Blackberry disaster-end of an icon
Triple7
from London
,19 August 2012
For:
- Advanced 5 Megapixel camera, with 720p HD video capture,takes great pics
- Large sceen and design,view pics/videos in great quality
Against:
- Battery life..it doesnt exist.I cannot use this phone for one full day without charging it again!Call text,facebook, BBM,use any apps and battery is drained-I carry the charger everywhere now
- The fast 1.2GHz Snapdragon™ S2 processor-clearly its not there,phone freezes,doesnt respond,turn it side ways and count to 10 before it realises and adjusts,I have 3 apps facebook,whatsapp&sky news and already memory is low?!
- Random multi typing - at times it just types letters I havent even clicked like the phone has a ghost in control and delete changes to enter/send
- BB App store,the free ones are terrible, and the rest start at £3-£5,theres one app priced at £50,what a joke!
Before this phone, I loved BB,loyal fan, defended it against the Apple Apps gang&Android..now I regret it,already rang vodafone for a phone change..avoid it or bin it!
Age group: 18 - 29
I have used this product for: 1-3 months
Expertise: expert
I use this product for: Personal
Overall 
1 out of 5
1 out of 5
Ease of use 
3 out of 5
3 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
1 out of 5
1 out of 5
Reliability 
2 out of 5
2 out of 5
Review 14 for BlackBerry Torch 9860
difficult to use for an old timer like myself
bee
,15 August 2012
I am used to the old black berry model with touch tones and i must admit i prefer that . I find it difficult to use as it reacts immediately, can t even work out how to use the torch. but maybe it is a function of myself more than the product
Age group: 40 - 49
I have used this product for: less than a month
Expertise: novice
I use this product for: Personal
Overall 
4 out of 5
4 out of 5
Ease of use 
3 out of 5
3 out of 5
Battery life 
5 out of 5
5 out of 5
Features 
4 out of 5
4 out of 5
Reliability 
4 out of 5
4 out of 5
2 of 2 people found this review helpful.
Review 15 for BlackBerry Torch 9860
r u b b i s h
hehe
from london
,31 July 2012
this ohone is very slow, bbm doesnt work most of the time, the battery life is terrible and it loads very slowly. Scratches easily aswell which isnt good
Age group: 18 - 29
I have used this product for: 3-6 months
Expertise: intermediate
I use this product for: Business
Overall 
1 out of 5
1 out of 5
Ease of use 
2 out of 5
2 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
3 out of 5
3 out of 5
Reliability 
2 out of 5
2 out of 5
2 of 5 people found this review helpful.
Review 16 for BlackBerry Torch 9860
Highly recommended in price range
Rambo
from Bournemouth
,29 May 2012
This is an excellent phone, fast, reliable and professional. The graphics and sound quality are excellent. It easily works with laptop pc's. There is a lot of memory space and the features and functions are fun. Only complaint is that Blackberry apps are not as good as iphone ones but they seem to bringing new ones out which are more competitive. In this price range I wouldnt hesitate to recommend it. The keyboard is excellent, I had a push screen Blackberry before which in comparison was naff.
Age group: 18 - 29
I have used this product for: 1-3 months
Expertise: intermediate
I use this product for: Personal
Overall 
5 out of 5
5 out of 5
Ease of use 
5 out of 5
5 out of 5
Battery life 
5 out of 5
5 out of 5
Features 
4 out of 5
4 out of 5
Reliability 
5 out of 5
5 out of 5
1 of 1 people found this review helpful.
Review 17 for BlackBerry Torch 9860
bbm wont work
jake
from celmsford
,28 May 2012
my bbm doesent work and its verry anoying .........................................................................................................................
Age group: Under 18
I have used this product for: less than a month
Expertise: intermediate
I use this product for: Personal
Overall 
3 out of 5
3 out of 5
Ease of use 
5 out of 5
5 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
4 out of 5
4 out of 5
Reliability 
4 out of 5
4 out of 5
3 of 3 people found this review helpful.
Review 18 for BlackBerry Torch 9860
Dont bother with this pointless phone
Lozza
from Mids
,13 May 2012
This is the worst phone I have ever owned!!!
The keyboard is hard to use, the space bar is right next to the button where u can change the language??? Why???? So u accidentally click that when typing. It is slow.
The small black clock will pop up at least 6 times a day.
If you have ur phone on silent for most of the day or vibrate, ur battery will not last.
When the screen rotates to side view, it takes ages to go back upright, unlike my iPad.
The one good thing about the phone is the camera, it's really good. But that's it.
I could go on about the negatives...
I advise anyone, do not buy this phone or any blackberry for that matter, they only care about business users. The apps are pointless, they have none, unlike Apple.
Age group: 18 - 29
I have used this product for: 3-6 months
Expertise: expert
I use this product for: Personal
Overall 
1 out of 5
1 out of 5
Ease of use 
1 out of 5
1 out of 5
Battery life 
1 out of 5
1 out of 5
Features 
1 out of 5
1 out of 5
Reliability 
1 out of 5
1 out of 5
5 of 8 people found this review helpful.
Review 19 for BlackBerry Torch 9860
best phone i've had
chlooo.
from stoke on trent
,12 May 2012
amazing phone, the only problem is it freezes sometimes, it has since i first opened it on christmas. but defo recommended. its worth your money :) xx
Age group: Under 18
I have used this product for: 3-6 months
Expertise: beginner
I use this product for: Personal
Overall 
5 out of 5
5 out of 5
5 of 5 people found this review helpful.
Review 20 for BlackBerry Torch 9860
Best blackberry ever
T/o
from Cardiff
,27 April 2012
Took a few weeks to get used to the touchscreen but it is a fantastic phone best blackberry I have had, this is my forth.
BBM is great, very quick to download apps good overall features
Age group: 40 - 49
I have used this product for: 3-6 months
Expertise: intermediate
I use this product for: Personal
Overall 
5 out of 5
5 out of 5
Ease of use 
5 out of 5
5 out of 5
Battery life 
5 out of 5
5 out of 5
Features 
5 out of 5
5 out of 5
Reliability 
5 out of 5
5 out of 5
2 of 2 people found this review helpful.
1 2 3 Next